1. Guest Services

• Respond to guest enquiries promptly.

• Manage guest communications via email and other communication platforms.

• Coordinate bookings and reservation-related tasks.

• Deliver excellent customer service throughout the guest journey.

2. Booking Administration

• Manage booking administration for approximately 80 active property listings.

• Update booking information accurately.

• Handle booking amendments and cancellations.

• Maintain booking records and documentation.

3. Finance & Administration

• General administrative support.

• Finance administration.

• Data entry.

• Document management.

• Invoice and payment-related administrative tasks.

4. CRM Management

• Update CRM records.

• Maintain customer information.

• Ensure CRM data accuracy.

• Support client database management.

5. Marketing Support

• Assist with marketing administration.

• Upload and maintain marketing content.

• Support email marketing campaigns.

6. Website Support

• Coordinate with website team.

• Update website information where required.

• Assist with content changes.

7. MailChimp

• Import and manage customer data.

• Support email campaign administration.

• Maintain mailing lists.

• Guest Services experience

• Booking Administration experience

• CRM experience

• Understand Australian English exceptionally well.

• Follow instructions accurately.

• Interpret written and verbal communication with minimal clarification.

• Communicate professionally with guests

• Previous Australian business experience (Highly Preferred)

• Strong administrative background

• Guest Services experience

• Booking Administration experience

• CRM experience

• Finance Administration exposure

• MailChimp experience

• Excellent attention to detail

• Ability to work independently

• Proactive communication skills

• Long-term commitment

• Soft Skills Required

  • High level of professionalism

  • Strong organisational skills

  • Excellent communication skills

  • Fast learner

  • Problem-solving mindset

  • Comfortable asking questions when clarification is required

  • High ownership and accountability